Business Communication Training
Human relations cannot be present without communication. Good and effective communication is required for both personal relationships and successful business relationships. You can use business software and other popular applications for writing communications, or you can utilize the telephone and in-person methods for the spoken part. No matter how you communicate, make sure there is both talking and listening going on and that you take the time to carefully consider what is being said to you.
All three forms of communication are important to a business. The written communications can serve as a record of sorts while the phone conversations can facilitate the beginning of a great business relationship. The in-person communication will also help to further promote the business principles as well as the products. Face-to-face communication is especially important between companies and their customers. This is what keeps them coming back time and time again and what can place the business in the forefront of many situations that are perfect for acquiring and maintaining customers.
There are several methods of business communication, including:
- Web-based communication - for better and improved communication, anytime anywhere ...
- video conferencing which allow people in different locations to hold interactive meetings;
- e-mails, which provide an instantaneous medium of written communication worldwide;
- Reports - important in documenting the activities of any department;
- Presentations - very popular method of communication in all types of organizations, usually involving audiovisual material, like copies of reports, or material prepared in Microsoft PowerPoint or Adobe Flash;
- telephoned meetings, which allow for long distance speech;
- forum boards, which allow people to instantly post information at a centralized location; and
- face-to-face meetings, which are personal and should be succeeded by a written followup.
Course Content:
Communication Why & How?
Defining Communication
Communication Process
Factors affecting Communication
Interpersonal Communication
Types Of Communication
Barrier to Communication
Listening Skills
Importance of Listening
Types Of Listening
Barrier to Listening
Probing skills
Types of Probe and How to use them
Assertive Communication
Verbal Communication
Written Communication
Body Language
Para-verbal skills
NLP based communication
Communication exercises
Communicating across cultures
Bodhih Training Solutions Pvt Ltd
Corporate Trainings Solutions offered across INDIA
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Bodhih Training Solutions Pvt Ltd – is a Leading Corporate Training Solutions provider in INDIA, offering training solutions in the areas of Sales, Leadership, Soft-Skills (behavioral), Communication and HR Trainings.